1. Introduction
Welcome to Surelines Financial Group LLC. We value your privacy and are committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you engage with our services, whether through our website, mobile application, or other channels.
2. Information We Collect
a. Information You Provide
Personal identifiers: name, address, email, phone number, date of birth, Social Security Number, account details.
Financial data: assets, income, income source, financial goals, transaction history.
Communications: messages you send to us (e.g. via contact forms, email, or phone).
b. Information We Automatically Collect
Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, duration, referrals.
Location data: if permitted, such as GPS or approximate location.
c. Information from Third Parties
Credit scores, background checks, or other regulatory requirements (e.g., for KYC/CIP purposes).
Data from service providers or other authorized third parties.
3. How We Use Your Information
To administer accounts, deliver services, and process transactions.
To communicate with you—responding to inquiries, sending notifications or updates.
To meet legal or regulatory obligations (e.g., anti-money laundering, tax reporting).
To improve our services and website (e.g., analytics).
To send marketing communications, where you have opted in, and to tailor offers.
4. Information Sharing & Disclosure
We may share your information with:
Service providers and vendors who help us operate (e.g., payment processors, IT, analytics).
Financial partners for account servicing, clearing, brokerage, or custodial services, with your consent or as needed.
Professional advisors such as auditors, attorneys, as required.
Regulatory or law enforcement authorities as legally required (e.g. subpoenas, anti-fraud investigations).
Affiliates, but only when necessary to provide the services you’ve requested; affiliates are subject to the same privacy standards.
We do not sell your personal information.
5. Your Privacy Choices
Opt out of marketing communications at any time (e.g. by emailing us or clicking “unsubscribe”).
Request access to or correction of your personal data.
Request deletion—subject to legal or operational retention requirements.
6. Data Retention
We will retain your data only as long as needed to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Security Measures
We implement reasonable security measures, including encryption, secure servers, access controls, and employee confidentiality training. However, please note that no online transmission can be guaranteed completely secure.
8. Third-Party Websites & Links
Our site or communications may link to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies when visiting them.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have unintentionally collected such data, please contact us immediately for removal.
10. Updates to This Policy
We may update this policy periodically. The Effective Date will indicate when revisions take place. We encourage you to review it regularly.
11. Contact Information
If you have questions or requests regarding this policy, you can contact us at:
Surelines Financial Group LLC
Email: [Insert Email]